Billing
Refund policy
Effective date: 2/17/2026
One-time export refunds
Applies to one-time payments for full report exports.
Eligibility
Refunds may be considered if a payment is captured but the full export stays locked because of a verified SettleStack error.
Not refundable
Wrong column selection, bad CSV data, or mistakes in the upload/mapping steps are generally not eligible for refund.
Request window
Submit refund requests within 7 days of payment with your payment reference and account email.
How to request
Email support@getsettlestack.com with your payment reference and a brief description of the issue.
This policy is a starter template and should be reviewed for your specific business and legal requirements.