Support

Talk to a human

If you need help, email us. To speed things up, include your account email and any payment reference (if you made a payment).

Email support

Target response within 1 business day.

For reconciliation questions, attach the two CSV exports (or tell us the first 12 characters of the dataset ID shown in the app).

Billing & refunds

Quick links and policies.

Refund requests follow our refund policy.

Team subscription questions? Start from pricing and then email us.

If something looks wrong in a report, include a screenshot and the date range you reconciled.

Getting started help

For first-time users and new teammates.

Start with our beginner guides.

Quickstart video link will appear here when configured.

Or email us with your current blocker and we will guide you step-by-step.

Live support channel

Optional direct channel for urgent issues.

WhatsApp link is not set yet. Add `NEXT_PUBLIC_SUPPORT_WHATSAPP_URL` to enable it.

Keep email as your backup support route: support@getsettlestack.com